Can’t send or receive email
If iPad can’t send or receive email, try these steps.
Can’t send email
Turn iPad off, and then on again. Press and hold the Sleep/Wake button for a few seconds until
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a red slider appears, then drag the slider. Then press and hold the Sleep/Wake button until the
Apple logo appears.
In Settings, go to Mail, Contacts, Calendars, then select the account you’re trying to use. Tap
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Account Info, then tap SMTP under Outgoing Mail Server. You can set up additional SMTP
servers, or select one from another mail account on iPad. Contact your Internet service provider
for configuration information.
Set up your mail account directly on iPad, instead of syncing it from iTunes. Go to Settings >
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Mail, Contacts, Calendars, tap Add Account and enter your account information. If iPad is unable
to locate your service provider’s settings when you enter your email address, go to support.
apple.com/kb/HT4810 for help setting up your account.
For additional troubleshooting information, go to www.apple.com/support/ipad. If you still can’t
send email, you can use Express Lane (not available in all areas). Go to expresslane.apple.com.
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Appendix C
Support and Other Information
Can’t receive email
Turn iPad off, and then on again. Press and hold the Sleep/Wake button for a few seconds until
Â
a red slider appears, then drag the slider. Then press and hold the Sleep/Wake button until the
Apple logo appears.
If you use one or more computers to check the same email account, it may create a lock-out.
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For more information, go to support.apple.com/kb/TS2621.
Set up your email account directly on iPad instead of syncing it from iTunes. Go to Settings >
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Mail, Contacts, Calendars, tap Add Account, then enter your account information. If iPad is
unable to locate your service provider’s settings when you enter your email address, go to
support.apple.com/kb/HT4810 for help setting up your account.
If you have an iPad 4G or 3G model that uses a cellular data network, turn off Wi-Fi so iPad
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connects to the Internet through the cellular data network. Go to Settings > Wi-Fi, then turn
off Wi-Fi.
For additional troubleshooting information, go to www.apple.com/support/ipad. If you still can’t
send email, you can use Express Lane (not available in all countries). Go to expresslane.apple.com.